ANDREA SATIN MERMAID SKIRT

Local Delivery Charges

We use Poslaju / Ninja Van as our default courier for local orders.

Domestic Delivery (Malaysia)

• West Malaysia – RM8 (Estimated 2-3 working days)
  
• East Malaysia – RM15 (Estimated 3-5 working days)

✨ Limited Time Offer ✨

Enjoy FREE POSTAGE for orders RM80 & above (WM) , RM120 & above (EM)
(Terms & Conditions apply. Not valid during in-store promo period)

International Delivery

• Singapore – Flat Rate RM30 (Around 7 working days)
  
• Free Shipping to SG with orders above RM280

WE WILL SEND OUT PARCELS ON 12NOON EVERY WORKING DAYS.  Kindly make your payment before 12NOON. Thank you so much ❤

Order Tracking

Attached below is the tracking link for your parcel status:-

Local Delivery : 

https://www.tracking.my/couriers/poslaju

https://www.ninjavan.co/en-mm/tracking

Tracking numbers will be provided by email / social apps once shipped.

Ready Stock & Preorder Shipping Policy

Do we accept returns ?

Yes, we provide returns for items with below term and condition applied;

Return's Term & Condition

1. All sale items, discounted items, lingerie, and items purchased during promotional periods (including festive season and sale discount codes) are strictly not eligible for exchange or return.

2. All return must be posted to us within 3 working days after buyer receive the parcel. (*delivered date as first day)

3. Please contact us at Instagram DM (Lovelymadness.co) or Facebook DM (Lovelymadness) for the return & exchange request.

RETURN FORM
ORDER CODE:
TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
PRODUCT(s) NAME :
REASONS : example (Return / Defective Items- attach photo(s) if possible / Incorrect item received )

Fill it up and send it to us via IG DM or Facebook.

For a faster response, you may reach us through our social media accounts:

Facebook : LovelyMadness

Instagram : lovelymadness.co

Return your items to the address shown below:
Name : Lovelymadness Enterprise
Address: 12, Lorong Jasa Indah 5, Taman Jasa Indah , 14000 Bukit Mertajam, Pulau Pinang.
Contact No : 0174103257

*Please note that return parcels may take up to 5 working days to be processed. 

*A fee of RM2–RM8 (West Malaysia) & RM4–RM15 (East Malaysia) will be deducted from your store credits if free shipping was provided for your order. (Our customer service team will inform you of the exact amount after calculation.)

5. Refund can only made with STORE CREDIT.

7. Items must be in its original condition. Please make sure all items are unworn, unwashed, and unaltered.

8. Any used / credited reward points / discount codes for the returned order will be voided and not refundable/re-usable.

9. Please reach out to us within 3 days of receiving your parcel if you find any defects, and we’ll be happy to assist you.

Note :
Please allow 20-30% discrepancy in the product color due to lighting and monitor resolution (actual may appear darker/brighter). In such cases, the variance may not be considered as a defect.
There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material and the way measurement is taken.
Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please check with us your stats to gauge your best fit.

Is there any additional charges involved for exchange?

Buyer will need to bear the both side postage (buyer and seller) if the return reason fall under Unsatisfactory Items Reason (eg: sizing problem). 

If the return reason is under Defective- related items, We will bear the both side postage.

*A fee of RM2–RM8 (West Malaysia) & RM4–RM15 (East Malaysia) will be deducted from your store credits if FREE shipping was provided for your order. (Our customer service team will inform you of the exact amount after calculation.)