Sofia's Dress

Product Details

• FREE SHIPPING FOR ORDERS ABOVE RM80

  • Free shipping for all orders above RM80, within Malaysia.

    No refund or exchange. Not valid during Sales period. Limited time period only, grab your favourite piece now!

    

• Shipping & Returns

  • Local Delivery Charges

    We're using our default courier service for local orders Pos Laju. Below are the domestic delivery postage for more information:

    Country Estimated Delivery Time
    (Working Days)
    WEST MALAYSIA - RM8
    EAST MALAYSIA - RM12

    Limited period event: FREE POSTAGE for RM80 & above. (T&C Apply) 
    *NOT AVAILABLE DURING IN-STORE PROMO PERIOD*

    WE WILL SEND OUT PARCELS ON 12NOON EVERY WORKING DAYS.  Kindly make your payment before 12NOON. Thank you so much ❤

     

    Order Tracking

    Attached below is the tracking link for your parcel status:-

    Local Delivery : https://www.tracking.my/couriers/poslaju

    Tracking numbers will be provided by email / social apps once shipped.

     

    Do we provide COD (Cash on delivery)?

    Yes we do, COD only at mainland unless for special situations if the owner is convenient we will make it at somewhere at Penang.

     

    RETURNS / EXCHANGES

    Do you accept returns & Defective Items / Wrong Items ?

    We provide returns for all items, except Sale items and non acceptable reason. If got any damages please let us know within 2 days. Returns can only made one time per order number. If any order made with return credit cannot be returned the consequent time. Lastly we do not accept the reason of not suit / not nice after wearing as every body has different body shape, we only accept valid reasons (E.g. have a hole on the clothes). 

    Note :
    Please allow 20-30% discrepancy in the product color due to lighting and monitor resolution (actual may appear darker/brighter). In such cases, the variance may not be considered as a defect.
    There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material and the way measurement is taken.
    

    -How do I return Defective Items / Wrong Items?

    Follow step provided below : -
    
    Sample of template email for RETURN
    
    Email subject : RETURN FORM
    ORDER CODE:
    TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
    PRODUCT(s) NAME :
    REASONS : example (Defective Items- attach photo(s) if possible / Incorrect item received )
    
    Fill it up and email to lovelymadness.co@gmail.com
    Return your items to the address shown below:
    Name : LOVELYMADNESS Enterprise
    Address: 12, Lorong Jasa Indah 5, Taman Jasa Indah , 14000 Bukit Mertajam, Pulau Pinang.
    Contact No : 0174103257
    
    *Please note that return parcels may take up to 3 working days to be processed.

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